Terms and Conditions

 

TERMS AND CONDITIONS

Bambú Rosa has this site to provide a better service to its customers. Please read the following rules that govern your use of www.bamburosa.com.us, which you accept by accessing it. If you don't agree, please don't use it. We reserve the right to update or change the Terms and Conditions at any time without prior notice, which is why we recommend that you read this section each time you use this site.

USE RESTRICTIONS.

All the content you see and hear on the www.bamburosa.com.us site including, for example, images, site design, illustrations, graphics are the intellectual property of Bambú Rosa. The content of the www.bamburosa.com.us site has been intended for the personal, non-commercial use of users of this site. You may download, print, or save selected portions of the content we provide to you, but subject to the following conditions:

– That the use is personal, without any commercial purpose.

– Do not copy or reproduce the content in any mean.

– Do not alter or modify in any way any trademark.

Bambú Rosa is a registered trademark. No right, title or interest in any content or material is transferred to you as a result of the above activities.

Bambú Rosa has full intellectual property in any content you download, reproduce, print, redistribute or save from this site.

 PRICING POLICY

At Bambú Rosa., our commitment is to offer comfort, service and availability of our products online every day and at attractive prices, with some merchandise offers, limited time and promotional prices. Merchandise offered online at www.bamburosa.com.us is generally priced the same as merchandise offered in our Bambú Rosa stores, although in some cases, differences may exist.

TYPOGRAPHICAL ERRORS

If a product on www.bamburosa.com.us appears at an incorrect price due to a typographical error or system error, Bambú Rosa shall have the right to deny or cancel any order placed for such products. If your credit card has already been charged for the purchase and your order is cancelled, Bambú Rosa will issue a credit to your credit or debit card account for the canceled price, or it will reverse said transaction.

COMMUNICATION

Bambú Rosa Accessories can deliver information to you, through emails, general notices on the site, or by written communication sent by physical mail to your registration address.

ACCEPTANCE OF TERMS AND CONDITIONS.

By accessing and using the website www.bamburosa.com.us, you agree that you are subject to the Terms and Conditions, and all applicable laws will govern and be interpreted in accordance with Colombian law.

USE OF THE SITE

Harassment in any way or form of the site, including through email and chat or by obscene or abusive language is strictly prohibited.

Impersonation or identity theft is prohibited, including for directors or licensed employees, the host, or personnel representative of Bambú Rosa as well as for other members or visitors.

You may not upload, distribute, or publish through this site any content that is defamatory, libelous, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or in any other way that may constitute or encourage a criminal offense, violate the rights of any party or that may otherwise give rise to civil liability or violate any law.

Commercial content to solicit others to join or become members of any other commercial online service or organization is prohibited.

GENERAL APPEARANCE OF THE PRODUCTS

A great effort has been made to show as similar as possible to the physical reality of the products, their colors and design details, so that as they appear on www.bamburosa.com.us it is the most faithful representation of reality.  However, the precision depends, among other technical factors, on the configuration and resolution of your computer screen, for which we cannot guarantee that the colors and other characteristics will be strictly the same as those shown in the images.

A large part of the products sold through this website are pieces of jewelry made by hand therefore, they are not fully standardized like those made in mass production. Thus, there may be slight differences in appearance between one piece and another even in the case of pieces of the same reference.

GENERAL CONDITIONS OF USE AND CARE OF THE PRODUCTS

In addition to the specific conditions of use and care established on this site for each product and all those derived from a normal and general logic in this regard, we present some general recommendations for the use and care of all our products:

- Keep the product in a cool place.

- Store the product separately from other accessories.

- occasionally clean with a dry cloth.

- Do not use the product in swimming pools, steam rooms, saunas, the sea and in general in places with excessive humidity or highly corrosive environments.

- The Product must be in contact with alcohol, creams, lotions, chemicals, detergents, nail polish remover, among other chemicals that may be harmful to metals.

- Do not subject the product to high temperatures.

- Do not drop the products nor allow them to bang. 

 CUSTOMIZED HANDMADE JEWELRY

Each piece is handmade and there may be slight variations, such as with the alignment or spacing of the letters/figures: this is not a defect but part of what makes each piece unique for you! Custom Pieces cannot be returned.

PRODUCT WARRANTY

The products we sell are guaranteed under the terms of Law 1480 of 2011, which states that for a maximum term of 1 month from the date of delivery in the event of being a manufacturing defect, due to deterioration of the gold or silver plating, we have with 6 months warranty.

You must notify your warranty claim to the email address: comercial@mujerbamburosa.com

We will contact you within three business days of receiving your claim and we will give you instructions so that, if applicable, the product is sent to our headquarters.

We will then carry out a study of the product during 5 business days after receiving it from you and in case your claim is correct, we will proceed to attend it through the repair or change of the product within a maximum term of thirty (30) days counted from your claim report. If it is not possible to repair or replace the product, we will refund all the money paid for it.

Provided that the repair does not modify the functional and aesthetic characteristics of the product, this may be a viable alternative to comply with our warranty obligation.

Keep in mind, that in order to make the warranty effective, you must have followed the instructions for use and care of the products, otherwise the defects of the product will not be covered by the warranty.

The repair and/or modification of the product by persons not authorized by us will result in the loss of the warranty.

EXCHANGE POLICY

Notwithstanding the exchange of the products due to defects covered by the warranty legally enshrined and regulated on this page. The buyer or holder of the product must provide evidence of the purchase support document (invoice or equivalent document), if so,  may exchange it only once, after your request for the products purchased on the site, according to the following procedure:

  • The exchange of the product will only proceed if it is requested during the 5 business days following the one in which the delivery of the product has been made by the transport company or one of our officials.
  • To request your exchange, contact us through the email address: comercial@mujerbamburosa.com
  • You must deliver the product you wish to exchange at your own expense and under your responsibility to our facilities.
  • Keep in mind that you can only exchange products that are unused and in the same condition in which they were delivered, including the corresponding packaging material and labels.
  • Please note that exchanges cannot be made for items which total value is less than the product(s) exchanged, but equal to or greater. If the replacement products exceed the value of the exchanged product, you must pay the difference.

RIGHT OF WITHDRAWAL

The purchase and sale transactions carried out through this site will be subject to the Right of withdrawal in the terms of art. 47 of Law 1480 of 2011 and other regulations that modify or complement it.

You must send the product you wish to return on your own, at your expense and under your responsibility to our facilities for us to proceed with the return of the money. 

BUYER INFORMATION

In order to make a purchase on this site you will be asked to provide your personal data. You must provide your real name, email address, telephone number, email address, mailing address and other requested information as indicated. In addition, you must provide the payment method and accept the terms and conditions.

www.bamburosa.com.us will assume in good faith that the information provided is true and therefore corresponds to that of the contracting buyer but reserves the discretionary right to confirm it.

ORDERS

All products that are in the shopping cart are subject to availability, since they are not reserved and can be purchased by customers who first confirm their order.

www.bamburosa.com.us may, at its sole discretion, limit or cancel quantities purchased per person or per order. In addition, www.bamburosa.com.us reserves the right to reject any order that you make, informing you in a timely manner.

For wholesale purchases, keep in mind the minimum purchase, otherwise the order will be automatically canceled, and the money will be reimburse in 20 business days.

CONFIRMATION OF YOUR ORDER

Once you have made the request of the product and the payment for the products has been received and confirmed, an email will be sent confirming receipt of your order and its details. 

PRICING POLICY

The prices of the products indicated on the site are in US dollars and include applicable taxes in accordance with the applicable legal regulations. Prices are adjusted at the beginning of the season and are subject to changes without prior notice. Prices do not include the cost of shipping. 

PAYMENT

The payment of the product must be by credit or debit card. The buyer must select the payment method when confirming their purchase.

Payments by credit card or debit card, will be made on the PayPal payment platform. Once www.bamburosa.com.us verifies the payment, will proceed to send the order.

Payments by bank transfer must be made and certified, prior to sending the product for delivery, via email to comercial@mujerbamburosa.com, informing the name of the buyer, the order reference and attaching the image of the payment receipt. Once www.bamburosa.com.us verifies the payment, we will proceed to send the order.

If the purchase price of the products is not paid, it will be understood that there is a breach of the contract and therefore www.bamburosa.com.us will be relieved of the obligation to deliver the product and the client must assume the indemnities that may be placed, such as the value of the return shipping of said products to the respective deposit, among other damages derived from the mentioned breach. 

REVERSAL OF PAYMENTS

To reverse a payment requested by the customer made through PayPal, it can take up to 20 days and the value charged from the commission by PayPal must be assumed by the customer. This applies to orders made in Colombia and as well as international orders.


DELIVERY

The delivery will be made to the transport company. Delivery times in the United States are estimated under normal road conditions and without changes caused by the carrier or the customer. Deliveries are made from Monday to Saturday, we cannot guarantee an exact delivery time nor date, but anyone who is at your home (gatekeeper) or office can receive the order. We are not responsible if the doorman of your home or office does not accept to receive your order. Orders received after 2:00 p.m. (Monday to Friday) and 12:00 p.m. (Saturdays) will be considered as orders of the next business day. The products will be delivered to the address that you specify in the purchase order. When the transport company delivers the product, it will be understood that a person of legal age who receives the product at that address is empowered by you for this purpose, as well as to sign the delivery receipt and receive a copy of the transport guide, passing from that moment the risks on the product to be yours.

If your order presents any novelty in the delivery by the carrier, you have 10 days from the date of delivery shown in the guide to notify us, you must send us an email to comercial@mujerbamburosa.com with the full name and reference of the order, Bambú Rosa will contact the carrier via email, Bambú Rosa has (8) business days to respond. If your requirement must be escalated to the carrier through a PQR, after receiving the notification from the carrier, it will have a term of fifteen (15) business days to respond substantively to your request, Bambú Rosa will take as the carrier's response is final and the customer will be informed.

The shipment of the products to the United States will be through the FEDEX transport company, for which the availability of the service and the rate will be established by mentioned company under its policies and its entire responsibility. 


OUR BRAND


Our pieces are made with the best finishes and semi-precious materials, we use Bronze as a base, and on this we give the 24-carat gold plating or 9.25 sterling silver plating, for better quality we add a cataphoretic lacquer coating that prolongs the plating and the appearance of the piece.


All our designs are hand made by exclusive jewelers and industrious artisans who give our pieces a touch of elegance and exclusivity, thus becoming the perfect complement to your wardrobe. Our brand offers innovative and exclusive designs, based on the concept of the elegance and femininity of the rose and the craftsmanship and naturalness of the bamboo, hence our name Bambú Rosa.


We are committed to the indigenous communities of our country, we support their talent and culture, which is why we incorporate handicrafts made by them into our pieces, which give them a wonderful touch between the culture and fashion. To achieve this, we use exclusive c materials given by our nature, which allow us to merge our concepts.



General care:

  • Avoid bathing and sleeping with the accessory
  • Avoid washing your hands with the rings or applying detergents
  • Occasional wipe with a dry cloth
  • Avoid dropping or hitting the products 

Delivery times:


  • Major cities and municipalities: 3 to 5 business days
  • Intermediate cities and municipalities: 5 to 8 business days
  • Populations: more than 8 business days
  • Once your order has been shipped, you will receive an email or SMS informing you that it has already been delivered to the carrier and the tracking number of your office.
  • Shipping is $19usd or FREE for purchases over $199usd throughout the United States.

Warranty:

  • You have 5 days after receiving the product to return it at no cost. (You only cover the cost of shipping)
  • It must be returned in perfect conditions along with its labels, packaging and invoices.
  • The warranty for deterioration of the plating is of 6 months and for manufacturing defects of 1 year, this only applies if the instructions for use were followed diligently.

Material:

  • Bronze with 24 K gold plating
  • Bronze with 925 sterling silver plating
  • Additionally, they have a lacquer coat that covers the piece for a longer duration of the plating and to avoid allergies.